Openings >> Credit Analyst
Credit Analyst
Summary
Title:Credit Analyst
ID:352
Department:Credit
Location:OH - Columbus
Description
Job ID: 352

CUSTOMERS SERVED:


Internal and external customers:
•Internal - profit center personnel, credit office staff, Division Credit Manager, and service center personnel
•External customers - all customers that purchase products, on open account, cash, cod, and credit card

REPORTS TO:
•Division Credit Manager

ADMINISTRATIVE
  • The employee must have the abilities to perform and comply with CED’s Credit Policies and procedures as documented in the Standard Practice Manual (SPI).
  • Operation and maintenance of the daily, monthly, and quarterly functions of the 9ci computer system.
  • Perform credit investigations for new accounts and existing accounts.
  • Grant credit approval.
  • Engage in receptionist duties of answering and directing phone calls, fax distribution, process incoming and outgoing mail.
  • Process job accounts and send preliminary lien notices as required by state statute.
  • Account maintenance in 9ci to set up new accounts, make changes, update account information, and deleting accounts.
  • Draft lien waivers per customer requests and payments received.
  • Prepare Quarterly and Annual Write-Off and Reserve Reports.
  • Track and maintain detailed spreadsheet of disputes and status for largest credit customers.
  • Collection calls.
  • Special projects and other duties.
  • Cash application
    • Prepare bank deposits and post customer payments as specified in SPI 3070
    • Post and reconcile cod, cash, and credit card accounts
    • Process NSF checks and turn them over to the appropriate check guaranty service with follow up until resolved
    • Process customer refunds
    • Account adjustments
    • 11720 and bank reconciliation with the service center
  • Clerical
    • Filing
    • Respond to credit inquiries
    • Maintain and report sales problems within the 9ci system
    • Prepare and send collection letters
    • Send invoice copies
    • Maintain office supplies and process accounts payable
    • Assist with keeping the office in a clean and professional appearance.
 
COLLECTIONS
  • Maintain relationships with PC Managers and external customers.
  • Recommend best method of collection on delinquent accounts in collaboration with the Division Credit Mgr. and PC Mgr.
  • Escalate collection activities as required by business circumstances.
  • Assist the Credit Manager to maintain and enforce CED’s lien and bond rights at all times.
  • Ensure customer adherence to CED’s standard terms and conditions with accordance to the SPI.
  • Placing accounts on credit hold in collaboration with the Division Credit Mgr. and PC Mgr.
  • Research and report payment deductions to the customer and PC Manager to ensure the efficient and timely resolution of customer deductions.
  • Negotiate differences with customers and make arrangements for payment and dispute resolution.
  • Develop a thorough understanding of the issues involved and proactively develop solutions
  • Reconcile payment/statement issues with the customer.
  • Maintain effective professional communication with the customer, Credit Manager., and PC Manager.
  • Maintain documented information i.e., invoice copies, proofs of delivery, finance charges, sales problems, etc.
  • Thoroughly document all collection and follow up conversations in the 9ci system and Aged Trial Balance.
  • Process and send correspondence to customers to resolve collection, reconciliation issues, and sales disputes.
  • Present: payment, status, plan, information to management for credit meetings.
 
ESSENTIAL SKILLS AND COMPETENCIES

•             Excellent verbal and written communication skills
•             High School Diploma & College Courses
•             2 years credit experience in credit and collections
•             Negotiation skills
•             Microsoft Office Suite software (proficiency with Excel a must)
•             10 Key by touch
•             Excellent word processing skills
•             Detail oriented
•             Excellent math skills
•             Must be a self-starter who can handle a heavy volume of work and be able to handle multiple tasks at the same time
•             Able to solve problems
•             Maintaining a pleasant personality under stress

Job Type:  Full-time
Required experience:   Credit/Accounting:  2 years
 
CED is an Equal Opportunity Employer Disability and Veteran Status
 
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