Openings >> Credit Analyst
Credit Analyst
Summary
Title:Credit Analyst
ID:238
Department:Credit
Location:MI - St. Joseph
Description

WHO ARE WE?

We’re one of the nation’s largest electrical supply distribution networks, with over 600 locations across the United States. We distribute just about every piece of equipment that keeps your lights on, your energy flowing, and your lifestyle comfortable.


CREDIT ANALYST
 
CUSTOMERS SERVED:

•Internal - profit center personnel, credit office staff, Division Credit Manager, and service center personnel
•External customers - all customers that purchase products, on open account, cash, cod, and credit card

REPORTS TO:
•Division Credit Manager

ADMINISTRATIVE
  • The employee must have the abilities to perform and comply with CED’s Credit Policies and procedures as documented in the Standard Practice Manual (SPI).
  • Operation and maintenance of the daily, monthly, and quarterly functions of the 9ci computer system.
  • Perform credit investigations for new accounts and existing accounts.
  • Grant credit approval with the Credit Manager's Consent.
  • Engage in receptionist duties of answering and directing phone calls, fax distribution, process incoming and outgoing mail.
  • Process job accounts and send preliminary lien notices as required by state statue and directed by the credit manager.
  • Account maintenance in 9ci to set up new accounts, make changes, update account information, and deleting accounts.
  • Draft lien waivers per customer requests and payments received.
  • Prepare Quarterly and Annual Write-Off and Reserve Reports per direction of Credit Manager.
  • Track and maintain detailed spreadsheet of disputes and status for largest credit customers.
  • Collection calls as directed by the Credit Manager.
  • Special projects and other duties as instructed by the Credit Manager.
  • Cash application
    •  Prepare bank deposits and post customer payments as specified in SPI 3070
    •  Post and reconcile cod, cash, and credit card accounts
    •  Process NSF checks and turn them over to the appropriate check guaranty service with follow up until resolved
    •  Process customer refunds
    •  Account adjustments
    •  11720 and bank reconciliation with the service center
  • Clerical
    • Filing
    • Respond to credit inquiries
    • Maintain and report sales problems and claims to the PC Manager and Credit Manager
    • Prepare and reconcile monthly sales problem report by PC
    • Prepare and send collection letters
    • Send invoice copies
    • Maintain office supplies and process accounts payable
    • Assist with keeping the office in a clean and professional appearance.
 
COLLECTIONS
  • Maintain relationships with PC Managers and external customers.
  • Recommend best method of collection on delinquent accounts and initiate processes with the Credit Manager's approval.
  • Escalate collection activities as required by business circumstances.
  • Assist the Credit Manager to maintain and enforce CED’s lien and bond rights at all times.
  • Ensure customer adherence to CED’s standard terms and conditions with accordance to the SPI.
  • Placing accounts on credit hold with the support and approval of the Credit Manager and PC Manager when necessary.
  • Research and report payment deductions to the customer and PC Manager to ensure the efficient and timely resolution of customer deductions.
  • Negotiate differences with customers and make arrangements for payment and dispute resolution.
  • Develop a thorough understanding of the issues involved and proactively develop solutions
  • Reconcile payment/statement issues with the customer.
  • Maintain effective professional communication with the customer, Credit Manager., and PC Manager.
  • Maintain documented information i.e., invoice copies, proofs of delivery, finance charges, sales problems, etc.
  • Thoroughly document all collection and follow up conversations in the 9ci system and Aged Trial Balance.
  • Process and send correspondence to customers to resolve collection, reconciliation issues, and sales disputes.
  • Present: payment, status, plan, information to management for credit meetings.
 
ESSENTIAL SKILLS AND COMPETENCIES
  • Excellent verbal and written communication skill
  • High School Diploma & College Courses
  • 2 years credit experience in credit and collections
  • Negotiation skills
  • Microsoft Office Suite software (proficiency with Excel a must)
  • 10 Key by touch
  • Excellent word processing skills
  • Detail oriented
  • Excellent math skills
  • Must be a self-starter who can handle a heavy volume of work and be able to handle multiple tasks at the same time
  • Able to solve problems
  • Maintaining a pleasant personality under stress
Job Type:  Full-time
Required experience:   Credit/Accounting:  2 years
 
CED is an Equal Opportunity Employer Disability and Veteran Status
 
 
 
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